When I first met Mr Jaiswal in the outpatient department at Guy’s he heard that I had been dieting and had lost 2 stone in weight. He got up from his chair and came over to me to shake my hand and congratulate me. He was extremely courteous. He discussed the operation with me taking time to talk to me and explained everything in simple English that I was able to understand. When I arrived in the operating theatre I could see Mr Jaiswal talking to his team in a relaxed friendly way and this helped a great deal to give me confidence. At my post-op assessment, Mr Jaiswal was very caring. My operation has been a great success and I admire Mr Jaiswal greatly as a surgeon and as a person